The website goldenfaceyogaexercises.com is managed by:
Zlate vaje joge obraza.com, Andreja Korošak s.p., Južna cesta 103, 6310 Izola, Slovenija, phone: 00386 31 237 328 email: andreja.korosak@gmail.com, TRR: 0284 3026 3520 468, IBAN SI56,* VAT ID: 62504924, Registration number: 8739498000.
Type of offer
On the website, customer can buy access to video content of face yoga exercises. Customers who purchase digital contect (such as books in digitak form or e-courses) at the time of purchase and payment (by card) they receive an email notification that their account contains the purchased digital contant under the exercise tab. If they choose to pay by bank transfer, they will receive on the confirmed order all the relevant information for the transfer.
Accessibility of information
Zlate vaje joge obraza, Andreja Korošak s.p., Južna cesta 103, 6310 Izola, Slovenia undertakes to always provide the customer with following information:
- company identity (company name and registered office, tax number, register entry number),
- contact addresses that enable fast and efficient communication (email and telephone),
- method of payment,,
- all prices must be clearly and unambigousliy set, it must be clear whether they already include tax and any other duties,
- essential characteristics of the goods or services (including after-sales services),
- conditions of delivery of the product or execution of the service (method, place and dead line of delivery),
- time validity of the offer,
- the complaind pocedure must be clarified, including all details of the contact person or customer service,
- the period within which it is still possible to withdraw from the contract and the conditions for withdrawal. In addition also about if and how much it costs the customer to return the product.
Purchase process
When user select the product or products and places an order with a confirmation on the BUY button, the online store automatically creates and sends one an email with details of the order (exercises, prices, quantities, user data…) In the following the procurement procedure is divided into three parts:
- The order was accepted
Upon successful submission of the order, the buyer receives an email notification that the order has been accepted. The message also includes the instructions for paying for the ordered product via e-bank (in case the customer has already paid for the product via credit card, these instructions are for information only) and is waithing processing.
- Order completd and shipped
The provider reserves the right, if necessary, to call the customer on his/her contact phone number or write to his/her email address if she needs more information to perform the order. In the case of ordering digital contect, the customer gets on the email address available data and instructions for using the ordered electronic offer (e.g. e-courses).
The right to withdraw from the purchase or return of goods
Natural persons may, within the legally prescribed period under the Consumer Protection Act, notify the company in writing of the withdrawal from the contract and return the received goods in accordance with the law. The bidder returns the purchase price (purchase price of the product reduced by delivery costs and any other payment costs such as commissions for payment by bank transfer, credit card and similar means of payment), no later than 14 days after receiving notice of withdrawal and fulfillment of the above conditions. The purchase price for returned items will be transferred to your transaction account or, by agreement, the purchase price will be counted as a credit fot the next purchase. The buyer is liable for a decrease in the value of the goods if the decrease in value is the resut of conduct which is not necessary to determine the nature, properties and functioning of the goods.
Payment
Upon the confirmation of the order, the buyer selects the desired option of payment for goods:
- Credit card payment online.
- Paymant via proforma invoice or online bank.
The most favorable and fastest payment option is via proforma invoice, online bank or credit card, which is also recommended by the provider. In the case of payment via online banking, all payment details will be sent to your e-mail address. This information is:
- the subject of the contract,
- the amount of the order,
- provider’s data (bank account number, data on the provider’s company).
Credit cards
We accept payments with the most used credit cards Maestro, MasterCard and Visa Payment processing is secure and takes place through the PayWiser process center.
Electronic products
(e.g.e-courses, books in digital form) the provider delievers immediately after receiving the payment. The e-mail she sends to the customer’s e-mail address contains a link with available data.
Validity of the offer
When buying, the prices are valid at the time of order confirmation. All pices are shown net, VAT is shown separately. The buyers pays the total price which includes VAT. Prices in the online store are subject to change wihout notice. Images can only be symbolic and do not always fully reflect the real situation. The company Zlate vaje joge obraza.com, Andreja Korošak s.p., has the right to change prices if they have been entered incorrectly in the data base of the online store. She must to inform the customer who has already ordered or paid for the offer in advance and agree of the course of the order.
Arhiving contracts
The online purchase contract is permanently stored with the company that also issued the invoice.
Communication
The company may contact the user via means of distance communication, if necessary and the customer does not object.
Advertising emails
In accordance with ZVOP1 and GDPR, the bidder may send additional information about its bid to the buyers of any bid. In the case of customer no additional consent is required to send information or an offer. Visitors to the goldenfaceyogaexercises.com website who do not purchase any product can subscribe to receive e-newsletters where they can agree to receive the information or the provider’s offer. The information or offer relate to the field of digital marketing and sales. Each email contains a link to unsubscribe to receiving emails. Unsubsribing occurs from only one database of message recipients. If a person has signed up to receive messages via various forms (e.g. e-news, e-book, discount code etc.) one will still remain in database of recipients.
Privacy
The company Zlat vaje joge obraza.com as the manager of the goldenfaceyogaexercises.com website, undertakes to carefully handle the personal data of customers in accordance with the applicable laws in the Republic of Slovenia. The company Zlate vaje joge obraza.com undertakes not to provide personal data of customers and any other data (order history) to a third part. As a customer, you have all the rights under the Consumer Protection Act. With the purchase confitmation you allow Zlate vaje joge obraza.com, Andreja Korošak s.p. to establish, mantain, manage your personal data while ensuring the protection of personal data under the Personal Data Protection Act (Uradni list RS no. 59/99, 57/01).
ZEPT code of conduct
The company Zlate vaje joge obraza.com, Andreja Korošak s.p. operates in accordance with the law of electronic commerce on the market and the regulations adopted on its basis.
Company liability for factual errors
A consumer complaint can be made for any product purchased. Due to material error, the consumer may complain to the seller within the legally prescribed period under the Consumer Protection Act. When exercising the rights under this title, the consumer must describe the defect in more detail to the trader and allow the seller to inspect the product. If the defect is not disputed, the trader must comply the consumer request as soon as possible but not later than within 8 days. However, if there is dispute about the defect, the trader must give the consumer a written answer within 8 days.
Complaints
Zlate vaje joge obraza.com, Andreja Korošak s.p. manager of the online store goldenfaceyogaexercises.com, must enable the customer to complain via various communication channels (e.g. by mail, e-mail) and keep him/her informed of the status of the complaint. It is in the company’s interest that all complaints and possible disputes are resolved out of court, but allways in accordance with the Consumer Protection Act and others laws in force in the Republic of Slovenia. If the party and the company can not resolve the dispute amicably, the District Court in Koper is competent to resolve it. In accordance with the legal norms the company Zlate vaje joge obraza.com, Andreja Korošak s.p. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer desputes that could be initiated by the consumer in accordance with “Out-of-court Settlement of consumer disputes Act ” (ZIsRPS), according to 4. paragraph 32. article ZlsRPS , we publish the link to an online consumer dispute resolution plathform(SRPS): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
Valid address for appeals
Zlate vaje joge obraza.com, Andreja Korošak s.p., Južna cesta 103, 6310 Izola – Slovenija e-mail: andreja.korosak@gmail.com